Barclays Bank Plc
Financial Ombudsman decision DRN5198860 Not upheld
Not upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Thu Dec 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr and Mrs F complain that Barclays Bank Plc (trading as the Woolwich) hasn’t treated them fairly and sympathetically to help them find a way to pay off the outstanding debt at the end of their mortgage.Treatment in financial difficulty
Mrs G, in her response to my provisional decision, has asked for the credit marker relating to non-payment of the MCA to be removed from Mr and Mrs F’s file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5198860.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.