HSBC UK Bank Plc
Financial Ombudsman decision DRN5193556 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
Mr M has complained that HSBC UK Bank Plc failed to pay a direct debit to a third party which led to a £30 charge.Charges and fees
HSBC didn’t agree it’d made a mistake by not making the direct debit payment so didn’t uphold Mr M’s complaint.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5193556.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.