Bank of Scotland Plc

Financial Ombudsman decision DRN5190866 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Miss H wasn’t happy with Bank of Scotland’s response and referred her complaint to this serviceComplaint handling

sending confidential correspondence to her old addressData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5190866.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.