HSBC Bank plc

Financial Ombudsman decision DRN5183124 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

about the way HSBC Bank Plc (HSBC) handled C’s business bank account which resulted in the account being closed.Account closed or refused

HSBC asked Mrs M to provide proof of her and her husband’s identification (ID).Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5183124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.