Barclays Bank UK PLC

Financial Ombudsman decision DRN5179823 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Barclays has already paid Mr L £100 compensation and refunded the £12 late payment charge he incurred.Charges and fees

I think it’s reasonable that Barclays should pay him compensation to apologise for this, and the further difficulties he then experienced.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5179823.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.