Bank of Scotland Plc

Financial Ombudsman decision DRN5175176 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

In addition Halifax did not allow them to take a payment holiday and it extended an interest only period without telling them.Treatment in financial difficulty

Mr and Mrs K complain that Bank of Scotland plc (trading as Halifax) mis-sold them a mortgage in 2007 because the interest rate was fixed for five years and it did not assess whether the borrowing was affordable.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5175176.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.