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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN5169832 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Mr H complains that The Royal Bank of Scotland Plc wrongly recorded late payments on his credit file.Credit file reporting

RBS says it didn’t clearly explain the circumstances in which late payment markers could be triggered when payments were made other than by direct debit.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5169832.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.