Allied Irish Banks Plc

Financial Ombudsman decision DRN5169294 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Mr and Mrs Q complain that Allied Irish Banks Plc (trading as Saga) didn’t do enough to help them when they couldn’t use their credit cards abroad.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5169294.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.