Barclays Bank Plc
Financial Ombudsman decision DRN5169189 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Barclays has acknowledged that it gave Mr Z online access to Mr W’s sole accounts by mistake.Identity checks and access
Mr W complains Barclays Bank Plc gave Mr Z unauthorised access to his accounts and about the way it has handled his resulting complaints.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5169189.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.