Bank of Scotland Plc

Financial Ombudsman decision DRN5162470 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

He says the mistake has had an impact on his credit file and would like that amended as well as compensation for the mistakeCredit file reporting

Mr P complains about how Bank of Scotland plc trading as Halifax has dealt with the direct debit payments for his loan account.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5162470.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.