National Westminster Bank Plc

Financial Ombudsman decision DRN5160660 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr F complains that National Westminster Bank Plc will not refund payments he says he did not make from his account.Unauthorised transaction

NatWest had not responded to his appeal and she said it should pay him £100 for the related distress caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5160660.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.