Santander UK Plc
Financial Ombudsman decision DRN5155876 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Sun Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Santander still charged Mr M for the transfer.Charges and fees
Mr M complains about the poor service he has received from Santander UK Plc during and after a visit to his old branch.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5155876.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.