Nationwide Building Society

Financial Ombudsman decision DRN5149399 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

transactions to the online wallet will continue to be blockedFunds blocked or frozen

I don’t think it was reasonable in continuing to block certain payments that Mr S had told it he would be making on a regular basisService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5149399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.