Firms › Northern Rock (Asset Management) plc ›
Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN5145917 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Support for vulnerable customers
In the Ombudsman’s words
They would like NRAM to reduce the interest rate on their loan back to its original rate.Interest and rates
I would remind NRAM of its obligations to treat customers in financial difficulties positively and sympathetically.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5145917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.