Ikano Bank AB (publ)

Financial Ombudsman decision DRN5140085 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Refund all charges in respect of arrears and late payments from September 2017 onwards.Charges and fees

Arrange to remove all late payment markers from Mrs L’s credit file from September 2017 which relate to this account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5140085.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.