Victorstone Financial Limited

Financial Ombudsman decision DRN5135122 Upheld

Upheldoutcome, as published by the Ombudsman

£165redress stated in the decision

Thu Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr A has disputed the fees that were chargedCharges and fees

I find that it has not provided the service it should have in the management of Mr A’s DMPService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5135122.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.