National Westminster Bank Plc

Financial Ombudsman decision DRN5127059 Not upheld

Not upheldoutcome, as published by the Ombudsman

£650redress stated in the decision

Mon Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

NatWest made a number of administrative errorsMortgage administration

Mr G doesn’t accept the adjudicator’s decision and he’s asked an ombudsman to have a look at it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5127059.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.