National Westminster Bank Plc

Financial Ombudsman decision DRN5126904 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

unfairly gave him notice it was going to close his accountAccount closed or refused

NatWest wasn’t able to locate the call in question and so it upheld Mr H’s complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5126904.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.