NewDay Ltd

Financial Ombudsman decision DRN5125343 Not upheld

Not upheldoutcome, as published by the Ombudsman

£127redress stated in the decision

Thu Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Payment delayed or failed

In the Ombudsman’s words

Mrs W complains that NewDay Ltd unfairly added interest to her credit card account which took it over its credit limit.Charges and fees

Mrs W complains that NewDay Ltd unfairly added interest to her credit card account which took it over its credit limit.Interest and rates

I noted there was a delay in NewDay refunding this interest after they said they would do so in January 2019.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5125343.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.