Barclays Bank Plc
Financial Ombudsman decision DRN5121127 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr T was the victim of a scam. He complains that Barclays Bank Plc did not do enough to recover the money he sent.APP scam refund refused
He contacted Barclays on 16 April 2014 but was given incorrect information. This delayed action being taken.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5121127.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.