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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN5115321 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Barclays has given Mr A a refund of £181.50 which it says represents all the payments that Mr A had made for the Payment Pause Service (“PPS”) product he had bought.Charges and fees

Barclays offered to pay 8% interest on the money it had refunded to Mr A.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5115321.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.