Minus 5 Media Ltd
Financial Ombudsman decision DRN5114217 Upheld
Upheldoutcome, as published by the Ombudsman
£4,228redress stated in the decision
Mon Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Refund to Mr M and Mrs J £1,728 in respect of set-up and management feesCharges and fees
payments which were not allocated to creditorsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5114217.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.