Bank of Scotland Plc

Financial Ombudsman decision DRN5106823 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs B complains that the Bank of Scotland plc (Halifax) failed to process a direct debit (DD) payment to her insurance company “A” in respect of life cover for herself and her husband.Payment delayed or failed

Mrs B has my heartfelt sympathies. I understand she is very upset about the mistakes and errors she feels Halifax has made, but the key question here centres squarely on whether Halifax were right to stop the DD going out, as it did.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5106823.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.