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Nationwide Building Society
Financial Ombudsman decision DRN5102174 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr W used his Nationwide credit card in July 2017 to pay £160.36 for a new bath... He claimed a refund from Nationwide under section 75Card dispute or chargeback
compensation that he’s received from Nationwide Building Society for the distress and inconvenience that he was caused by the way that it dealt with his claimComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5102174.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.