Sesame Limited

Financial Ombudsman decision DRN5096257 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr L says they asked for a two year fixed interest rate product and are upset to find it ends in December 2018Interest and rates

complain about the poor service they received from an appointed representative of Sesame Limited when applying for a mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5096257.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.