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American Express Services Europe Limited

Financial Ombudsman decision DRN5094437 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

late payment fees being charged by AmexCharges and fees

late payment markers had been recorded on his credit fileCredit file reporting

dissatisfied with the service he received during its investigation into his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5094437.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.