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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN5087441 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr D complains that Marks & Spencer Financial Services Plc (“M&S Bank”) didn’t process his chargeback request as he expectedCard dispute or chargeback
Mr D complained to M&S Bank twice during the process. M&S Bank apologised and paid him £50 compensation plus his postage costs of £12.22. Mr D thought this wasn’t enough and brought his complaint to our service for an independent view.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5087441.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.