Halifax Limited

Financial Ombudsman decision DRN5080324 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr M’s complaint is about the valuation attached to his home for the purposes of his re-mortgage in 2015.Mortgage administration

It should also pay Mr M £150 for its poor handling of this matter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5080324.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.