HSBC Bank plc

Financial Ombudsman decision DRN5078666 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

HSBC said it would take an assignment of their endowment policies, but didn’t do so.Product mis-sold

HSBC had allocated this incorrectly over four accounts.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5078666.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.