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Provident Personal Credit Limited

Financial Ombudsman decision DRN5075647 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Reduce the outstanding balance on Miss H’s account to the amount that it would now be if all the payments due since 12 October 2015 had been made and properly applied to her account.Charges and fees

Remove any adverse information that it has recorded with the credit reference agencies relating to Miss H’s account after 12 October 2015.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5075647.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.