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First Complete Limited
Financial Ombudsman decision DRN5073960 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
failed to tell them that a lower valuation on their property would affect the maximum amount they could borrow, the rate of interest and the arrangement fee for their mortgageProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5073960.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.