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National Westminster Bank Plc
Financial Ombudsman decision DRN5070398 Not upheld
Not upheldoutcome, as published by the Ombudsman
£47redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
she cannot settle the loan early without paying unreasonable and excessive interest chargesInterest and rates
The bank did not provide her with a copy of the loan agreement at the time, or when she later asked for this, and it has now admitted that it no longer has a copy of the agreementMortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5070398.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.