Halifax Limited

Financial Ombudsman decision DRN5060262 Not upheld

Not upheldoutcome, as published by the Ombudsman

£425redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss C complains that Bank of Scotland plc (trading as Halifax) increased her monthly mortgage payments during the five year fixed rate term.Mortgage administration

Halifax’s response to Miss C’s complaint gave misleading information about her account, no doubt causing additional confusion and upset.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5060262.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.