Lloyds Bank PLC

Financial Ombudsman decision DRN5057953 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr A complains that Lloyds Bank PLC (formerly Lloyds TSB Bank plc) did not act on his initial request for chargebacks on two debit card transactionsCard dispute or chargeback

He also complains that his customer service complaint was ignored.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5057953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.