Nationwide Building Society

Financial Ombudsman decision DRN5056244 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

error on his mortgage balanceMortgage administration

Nationwide haven’t disputed any of the events and accept that Mr Q has been given very poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5056244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.