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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN5053788 Not upheld
Not upheldoutcome, as published by the Ombudsman
£22redress stated in the decision
Fri Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
He’s also unhappy additional interest and charges have been applied to the account.Charges and fees
He says some returned items haven’t been refunded when they should’ve been. He also says some items weren’t delivered at all, so should be refunded.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5053788.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.