Lloyds Bank PLC

Financial Ombudsman decision DRN5041153 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mrs C complains that Lloyds Bank plc will not refund to her the monthly payments that have been taken from her account under a continuous payment authority. She says that she did not authorise the merchant to take the paymentsUnauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5041153.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.