Oakbrook Finance Limited

Financial Ombudsman decision DRN5037916 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

When a customer faces financial difficulty I’d expect a business to treat the customer positively and sympathetically and with a degree of forbearance.Treatment in financial difficulty

remove a default from her credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5037916.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.