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Oakbrook Finance Limited
Legal entity: OAKBROOK FINANCE LIMITED
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 07831517, incorporated November 2011
288banking decisions
16.3%uphold rate
241not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Irresponsible lending | 252 | 32 | 12.7% |
| Credit file reporting | 36 | 19 | 52.8% |
| Treatment in financial difficulty | 13 | 3 | 23.1% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 13.5% | — | — | 254 |
| FOS | 2025-H1 | 12.9% | — | — | 203 |
| FOS | 2024-H2 | 14.0% | — | — | 269 |
| FOS | 2024-H1 | 21.6% | — | — | 314 |
| FOS | 2023-H2 | 25.7% | — | — | 171 |
| FOS | 2023-H1 | 28.9% | — | — | 217 |
| FOS | 2022-H2 | 36.9% | — | — | 248 |
| FOS | 2022-H1 | 36.1% | — | — | 292 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.