Coventry Building Society

Financial Ombudsman decision DRN5030136 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jan 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs R complains that Coventry Building Society unfairly refused to allow her to take out a new mortgage for the amount she required.Mortgage administration

I agree that it was unsatisfactory that Coventry failed to return Mrs R’s telephone callsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5030136.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.