National Westminster Bank Plc

Financial Ombudsman decision DRN5019795 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Bereavement and power of attorney

In the Ombudsman’s words

The estate of Mr K complained that National Westminster Bank Plc (NatWest) didn’t close Mr K’s account when it said it would.Account closed or refused

The estate of Mr K has complained to this service before about NatWest, saying it took too long to release the funds in Mr K’s account.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5019795.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.