Santander UK Plc
Financial Ombudsman decision DRN5018902 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
Fri Jan 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
update Mr R’s credit file to show no arrears or missed payments on the loans from October 2011 to one month after the date of Mr R’s acceptance of this decisionCredit file reporting
Mr R complains that Santander UK Plc hasn’t administered his two personal loan accounts correctly.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5018902.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.