Nationwide Building Society

Financial Ombudsman decision DRN5015962 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs P complains that her Nationwide Building Society credit card account was compromised because a payment for £1,697.59 was credited to her account and then debited againUnauthorised transaction

She also says that when she complained to Nationwide, they were told Customer Services would be in touch in three working days. This didn’t happenComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5015962.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.