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Dudley Building Society
Financial Ombudsman decision DRN5014322 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
DBS didn’t think it had done anything wrong so Mr H brought his complaint to us where it was considered by an investigator. The investigator didn’t think DBS had undertaken a valuation of the property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5014322.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.