Barclays Bank Plc
Financial Ombudsman decision DRN5013122 Not upheld
Not upheldoutcome, as published by the Ombudsman
£547redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
She is also seeking compensation for PPI sold with the loan.Product mis-sold
Miss T complains that Barclays Bank PLC (“Barclays”) allowed her ex-husband to fraudulently take out a loan in her name, and it then delayed in dealing with the loan.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5013122.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.