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J.D. WILLIAMS & COMPANY LIMITED

Financial Ombudsman decision DRN5012078 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

He says the business incorrectly applied default fees and interest to the account, despite him telling it in January 2011 that he was experiencing financial difficulty.Treatment in financial difficulty

Mr B complains that J D Williams & Company Limited has overcharged him interest and fees on his account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5012078.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.