Santander UK Plc
Financial Ombudsman decision DRN5002373 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting, Complaint handling
In the Ombudsman’s words
refunded any late payment fees he incurredCharges and fees
checked that no negative information had been added to his credit fileCredit file reporting
Mr F complains about the amount of compensation Santander UK Plc have offered him for a recurring problem with the collection of his direct debit.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5002373.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.