NRAM Limited

Financial Ombudsman decision DRN4998610 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

The complaint concerns a mortgage that Mr and Mrs K have with NRAM plc... Mr and Mrs K complain that NRAM has responded unreasonably to arrears caused by the way in which the Department of Work and Pensions (DWP) has contributed to the mortgage.Treatment in financial difficulty

Changes to the monthly mortgage payment date in February 2012 and between July and September 2013 confused things further.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4998610.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.