HSBC Bank plc

Financial Ombudsman decision DRN4996766 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

He said that £1,300 of overdraft fees should be waived as he didn’t owe themCharges and fees

He was also unhappy because he said the bank proceeded to court action while his complaint was still with this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4996766.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.