HSBC Bank plc

Financial Ombudsman decision DRN4995733 Not upheld

Not upheldoutcome, as published by the Ombudsman

£260redress stated in the decision

Thu Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

The central aspect of Mr D’s complaint is that HSBC’s charges led to his further financial difficulties.Treatment in financial difficulty

Mr D has complained HSBC Bank plc put excessive charges on his accounts from 2003 to 2015 which led to his financial difficulties.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4995733.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.